tsg4d Privacy Policy

Throughout this Privacy Policy, the following terms carry the meanings set out below:

• "tsg4d", "we", "us", or "our" refers to the operator of the tsg4d platform accessible at tsg4d.ws, which is licensed and regulated internationally to provide online gambling services.
• "Platform" means the tsg4d website (tsg4d.ws), its subdomains, mobile-optimised pages, and any associated applications or software through which members access our services.
• "Member", "you", or "your" means any individual who has registered a tsg4d account or who accesses the Platform in any capacity, including as a visitor prior to registration.
• "Personal Data" means any information relating to an identified or identifiable natural person — including, but not limited to, name, date of birth, Indonesian National Identity Card (KTP) number, email address, telephone number, postal address, payment instrument details, device identifiers, and IP address.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transfer, restriction, erasure, and destruction.
• "KYC" means Know Your Customer — the identity verification process tsg4d conducts under its international licensing obligations to confirm member identity and prevent financial crime.
• "Cookies" means small data files placed on your device by the Platform to support session management, analytics, personalisation, and security functions.
• "Third-Party Service Provider" means any company or individual engaged by tsg4d to perform services on our behalf — for example, payment processors, KYC verification partners, fraud detection vendors, and cloud infrastructure providers — who may receive limited access to Personal Data strictly for the purpose of performing those services.

tsg4d collects Personal Data across the following categories. We collect only what is necessary to deliver a safe, compliant, and high-quality gambling experience.

tsg4d does not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming indicators), or biometric data beyond what is required for KTP/passport face-match verification during KYC.

We collect Personal Data through the following mechanisms:

• Direct submission: You provide data directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to surveys, or update your account profile.
• Automated technical collection: When you access the Platform, our servers and analytics systems automatically record Technical Data and Usage Data, including your IP address, device fingerprint, and in-session behaviour. This occurs on every visit, whether or not you are logged in.
• Cookies and similar tracking technologies: The Platform places functional, analytics, and security cookies on your device. These are described in detail in Section 8 (Cookies & Tracking) below.
• Third-party verification partners: Our KYC partners may independently retrieve or verify identity data against national or international identity databases as part of their verification workflow, and provide us with the result of that check.
• Payment processors: When you transact through a local bank or e-wallet, the payment processor may return transaction metadata (confirmation number, timestamp, amount, account holder name) to tsg4d to reconcile your account balance. tsg4d does not receive full bank account numbers through this process.
• Fraud and risk systems: Our fraud detection partners may cross-reference account data against shared fraud databases to identify patterns consistent with bonus abuse, money laundering, or underage access.

tsg4d processes Personal Data for the following specific purposes:

• Account management: Creating and maintaining your tsg4d account, verifying your identity, and enabling secure login and account access.
• Service delivery: Processing deposits and withdrawals, settling wagers, applying bonuses, and delivering the full range of tsg4d products — sportsbook, live casino, slots, scratch cards, and keno.
• Regulatory compliance: Meeting KYC, anti-money laundering (AML), and responsible gaming obligations imposed by tsg4d's international operating licence, including verifying that all members are 21 years of age or older.
• Fraud prevention and security: Detecting and preventing unauthorised access to accounts, identifying bonus abuse and multi-account activity, and protecting the integrity of the Platform and the wider member community.
• Customer support: Responding to your support enquiries, resolving disputes, and processing complaints through our internal resolution process.
• Responsible gaming enforcement: Monitoring wagering patterns to identify potential problem gambling behaviour, administering self-exclusion and deposit limit requests, and providing age verification checks.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the tsg4d user experience, identify technical issues, and optimise game and product offerings for the Indonesian market.
• Marketing communications: Sending you promotional emails about bonuses, seasonal offers (Idul Fitri, Imlek, Indonesian Independence Day, Ramadhan, and other cultural events), and new product launches — but only if you have opted in to receive such communications. You may opt out at any time via your account settings or by contacting support.
• Legal proceedings: Using or disclosing Personal Data where required by a court order, regulator, or law enforcement authority with jurisdiction over tsg4d's operations.

tsg4d processes your Personal Data on the following legal bases:

• Contract performance: Most data processing is necessary to fulfil our contractual obligations to you as a registered member — including account management, payments, wager settlement, and customer support. Without this processing, tsg4d cannot provide its services to you.
• Legal obligation: KYC verification, AML monitoring, age verification (21+), and responsible gaming record-keeping are required by tsg4d's international operating licence and by applicable financial crime prevention regulations. This processing is non-negotiable and cannot be declined by members.
• Legitimate interests: Fraud detection, security monitoring, Platform analytics, and the improvement of our services are carried out on the basis of tsg4d's legitimate interest in operating a safe, financially sustainable, and legally compliant gambling platform. These interests are carefully weighed against your rights and do not override your fundamental privacy interests.
• Consent: Direct marketing communications (promotional emails, bonus offers, seasonal promotions) are sent only with your explicit consent, which you may withdraw at any time. Cookie placement beyond strictly necessary functional cookies is also based on your consent as indicated via the cookie preference centre on first visit.

tsg4d does not sell your Personal Data. We share Personal Data only with the following categories of recipients, and only to the minimum extent necessary for the stated purpose:

• KYC and identity verification partners: Third-party identity verification services receive your name, date of birth, KTP/passport number, and selfie image to perform automated or manual identity checks. These partners are contractually bound to process your data only for the verification purpose and to maintain equivalent security standards to tsg4d.
• Payment processors and banking partners: Transaction data is shared with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to initiate and confirm deposit and withdrawal transactions. These institutions are independently regulated by Bank Indonesia (BI) and the Financial Services Authority (OJK) and maintain their own data protection obligations.
• Game studio providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe receive a pseudonymous session token and wager data when you launch a game on their platform. They do not receive your full name, contact details, or payment information.
• Fraud prevention and AML services: Aggregated risk signals and, where required, specific account data may be shared with fraud prevention networks and AML compliance databases to identify patterns of financial crime across the industry.
• Cloud and infrastructure providers: tsg4d's servers, databases, and data backup systems are operated by licensed cloud infrastructure providers. These providers access Personal Data only for infrastructure maintenance purposes under strict data processing agreements.
• Regulatory authorities and law enforcement: tsg4d will disclose Personal Data to competent regulatory bodies, licensing authorities, or law enforcement agencies when legally required to do so by a valid court order, subpoena, or regulatory directive. We will notify you of any such disclosure request to the extent permitted by law.
• Professional advisors: Legal advisors, auditors, and accountants engaged by tsg4d may access limited Personal Data in the context of their professional engagement, under professional secrecy obligations.

tsg4d retains Personal Data for the minimum period necessary to fulfil the purpose for which it was collected, and in accordance with our regulatory retention obligations. The following retention periods apply:

• Account and identity data: Retained for the full duration of your active membership and for a minimum of 5 years following account closure — in compliance with international AML record-keeping requirements applicable under tsg4d's operating licence.
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction to satisfy AML, financial audit, and dispute resolution requirements.
• KYC documents: Identity documents (KTP copies, passport scans, selfie photographs) are retained for the duration of the member relationship and for a minimum of 5 years after account closure.
• Customer support communications: Live chat transcripts and email correspondence are retained for 3 years from the date of the interaction to support dispute resolution and service quality review.
• Technical and usage data: IP address logs and session analytics data are retained for 12 months, after which they are anonymised or deleted.
• Responsible gaming records: Self-exclusion records and deposit limit history are retained for a minimum of 5 years to prevent re-registration during an active exclusion period and to comply with responsible gaming audit requirements.
• Marketing consent records: Records of your marketing consent or opt-out are retained for the duration of your membership and for 3 years following account closure, to defend against potential regulatory challenges.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Data that has been anonymised (meaning it can no longer be attributed to you as an individual) may be retained indefinitely for statistical and research purposes.

tsg4d uses cookies and similar client-side tracking technologies to operate and improve the Platform. The following cookie categories are in use:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens (to keep you logged in securely), CSRF protection tokens, load-balancing cookies, and cookies that store your language and currency preferences. These cookies cannot be disabled without breaking core Platform functionality.
• Analytics cookies: Used to collect aggregated data about how members use the Platform — which pages are visited most, where users arrive from, and where they leave. This data helps us improve the Platform's structure, performance, and content. Analytics data is processed in aggregate and is not used to build individual member profiles for marketing purposes.
• Fraud detection and security cookies: Used to build a device fingerprint that helps our fraud detection systems identify unusual account activity, multiple account registrations from a single device, and automated bot behaviour. These cookies are strictly operational and are not shared with third-party advertising networks.
• Functional cookies: Store member preferences such as preferred game categories, table stakes settings, and interface configurations to enhance your experience on return visits.

tsg4d does not use third-party advertising or retargeting cookies. You will not be tracked across external websites by tsg4d's cookie infrastructure.

You may manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Disabling analytics and functional cookies will not affect your ability to play or transact.

As a tsg4d member, you hold the following rights over your Personal Data. To exercise any of these rights, please contact our support team via live chat or by email at [email protected]. We will respond to all valid requests within 30 days.

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

tsg4d will not discriminate against members who exercise their data rights — exercising your rights will not result in reduced service quality, account suspension, or denial of bonuses.

tsg4d operates an adults-only gambling platform. Registration is strictly limited to individuals who are 21 years of age or older. The Platform is not directed at, and does not knowingly collect Personal Data from, any individual under the age of 21.

Age verification is performed at registration through our KYC process, which requires submission of a government-issued identity document (KTP or passport) confirming date of birth. A secondary age verification check is conducted at the point of first significant withdrawal, and tsg4d's fraud detection systems flag accounts exhibiting usage patterns consistent with underage access for immediate manual review.

If tsg4d becomes aware that an account has been registered by an individual under 21 years of age, the following actions will be taken immediately:

• The account will be permanently closed.
• All winnings derived from wagers placed while underage will be forfeited.
• Any deposit amount made by the underage individual will be returned to the verified payment method used, minus any bonus funds that were applied to those deposits.
• All Personal Data collected in relation to the underage account will be deleted, except to the extent that retention is required by our safeguarding obligations and regulatory reporting duties.

If you are a parent or guardian and believe that your child has registered an account on tsg4d, please contact our support team immediately at [email protected]. We will prioritise the investigation and closure of any confirmed underage account.

The tsg4d Platform integrates third-party services to deliver game content, process payments, and maintain security. When you interact with these services — for example, by launching a Pragmatic Play slot or initiating a BCA bank transfer — you are also subject to the privacy policies of the relevant third-party provider.

tsg4d is not responsible for the privacy practices of independent third-party services. We recommend that you review the privacy policies of the payment providers and game studios you interact with. However, please note that:

• Game studio providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, Spribe) receive only pseudonymised session data — they do not receive your full name, contact details, or payment information via tsg4d's integration.
• Payment providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, LinkAja) are regulated financial institutions operating under Indonesian financial law. Their handling of your payment data is governed by Bank Indonesia (BI) and OJK regulations independently of this Privacy Policy.
• tsg4d's website does not contain links to external third-party websites, social media platforms, or advertising networks that would cause your data to be shared with those external parties through your browsing activity on the Platform.

tsg4d implements the following technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or alteration:

• Encryption in transit: All communications between your device and tsg4d's servers are encrypted using TLS 1.2 or higher (256-bit SSL). HTTPS is enforced site-wide; plain HTTP connections are automatically redirected.
• Encryption at rest: Sensitive data fields — including hashed passwords, KTP numbers, and financial account references — are encrypted at the database level using AES-256 encryption.
• Password hashing: Member passwords are never stored in plaintext. Passwords are hashed using a bcrypt algorithm with a strong work factor before storage. tsg4d staff cannot retrieve your password — only reset it via your registered email address.
• Two-factor authentication (2FA): Members are encouraged to enable 2FA on their accounts. tsg4d supports time-based one-time password (TOTP) authentication via compatible authenticator apps.
• Access controls: Internal access to Personal Data is restricted to tsg4d staff who require it to perform their job functions. Access is governed by role-based permissions and logged for audit purposes. All staff with access to Personal Data are trained on data protection obligations.
• Intrusion detection and monitoring: tsg4d's infrastructure is monitored 24/7 by automated intrusion detection systems. Unusual access patterns trigger immediate alerts to the security team for investigation.
• Regular security audits: tsg4d engages independent security firms to conduct penetration testing and vulnerability assessments on a regular basis. Critical vulnerabilities are remediated within 48 hours of discovery.

In the event of a Personal Data breach that is likely to result in a high risk to your rights and freedoms, tsg4d will notify affected members without undue delay and within the timeframe required by our licensing authority's breach notification rules.

tsg4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or the services we offer. When we make material changes — that is, changes that meaningfully affect your rights or our use of your Personal Data — we will:

• Post the updated Privacy Policy on tsg4d.ws/privacy-policy with a revised "Last Updated" date.
• Send a notification to your registered email address at least 7 days before the amended policy takes effect, summarising the key changes in plain English.
• Display a prominent notice on the Platform for a minimum of 14 days following the effective date of the amendment.

Your continued use of the Platform after the effective date of an amended Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you should cease using the Platform and contact our support team to request account closure and data deletion.

For minor, non-material changes (such as typographical corrections or clarifications that do not alter the substance of the policy), tsg4d may update the policy without advance notice beyond updating the "Last Updated" date on this page.

We encourage you to review this Privacy Policy periodically. The current version is always available at tsg4d.ws/privacy-policy.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how tsg4d has handled your Personal Data, please contact our support team using the details below:

When submitting a data rights request, please include your full name as registered on your tsg4d account, your registered email address, and a clear description of the request or concern. We may require identity verification before processing requests related to data access or erasure.

tsg4d is committed to resolving all privacy complaints fairly and promptly. If you are not satisfied with our response to a complaint, you have the right to escalate the matter to the independent dispute resolution body designated by tsg4d's licensing authority. Details of the designated body are available from our support team on request.

For questions about responsible gaming, self-exclusion, or deposit limits, please visit our Responsible Gaming page or contact support directly. For general questions about account management and platform features, our FAQ page covers the most common topics.